About our shop
We are a musical instruments store located in Kobe, Japan.
From among the many brands that we carry, regardless of the place it was built like Japan or abroad,
all the musical instruments are chosen for their reliability, quality and great sound.
We select brands that we are confident to recommend!
Of course, the products that we sell go through a strict inspection by the manufacturer, as to satisfy our customers.
Independently, sold instruments are properly set up and are subjected to a final inspection by our technicians before shipping.
We are an authorised dealer for all the products that we represent and our shop offers brand new products only.
We are truly grateful for your consideration.
Address 5-2-9 Wakanadori Chuoku Kobe Hyogo 651-0091 Japan
Of course, we are able to deliver products world-wide.
We do provide a table for approximate shipping costs based on location and weight.
We will provide precise shipping cost on demand.
Please contact us if you have any questions about us, our manufacturers' products or their availability.
In the case of goods shortage, we will guide you through the next delivery date. It's also possible to make a reservation.
The warranty of most products can only be applied in the country were they are sold.
If you would ever come across a warranty issue we will be glad to assist you through the whole process.
Please be aware that published photographs of each model are samples.
Wood grain pattern and other aspects might be different from the product that will be delivered.
Minor specifications might also change without notice.
If you have any questions, please feel free to contact us.
How to order
Please send us a description or a link of the product you want to order through the contact us email address.
en@soarmusic.com
EXAMPLE: Subject: Order...
1) Item description, color, fingerboard etc. or link of the product
2) Quantity
3) Your name
4) Your Country, ZIP code and address
5) Your phone number
Available Payment Methods
Bank transfer
Banks will charge you a transfer fee.Remittance fee will vary depending on the bank that you use.
Please check with your institution
PayPal
We will send an invoice from PayPal after your final order.
Items in stock will be shipped within two or three days after the confirmation of the settlement.
Reserved
Reservation of stock items is also possible.
Upfront partial payment of 30% of the total cost will be required.
The 70% balance remaining cost plus shipping cost will be charge upon shipping from the store.
Postage delivery method
Shipping EMS (Express Mail Service) and insured.
Postage fees will vary depending on the weight and the location.
We do provide a table for approximate shipping costs based on location and weight.
We will provide precise shipping cost on demand.
You can check rates and delivery days
*1. The type of article is "Parcel (package)".
*2. The average weight of articles including accessories and box is approximately: (Bass) 7000 grams~ / (Guitar) 6000 grams~.
*3. Prefecture is "Hyogo".
Exporting agency services
Sometimes the language barrier makes some products difficult to get, that's why we are offering exporting services for other types of products that can be found in Japan
Let us know what you would like to get by sending us a link and pertinent information about the product.
We can help you get almost anything you want. If we can ship it by regular mail and it's not illegal, we can probably do it.
We will make the arrangements to send you the product as quickly as possible.
Exporting and handling fee will be applied on top of the original cost in exchange for our help getting the products that you want.
Shipping costs and exporting fees will be discussed and agreed by both parties before the transaction is completed.
Procedures will begin upon reception of full payment.
Our mission is to make your transaction safe and 100% satisfied. We will do our best to achieve that.
Please use this service respectfully as we reserve ourselves the right to accept or decline any request.
(C) SOAR / All Rights Reserved.